Support

Every booking has a Booking code (it looks like CN-7K3Q9P), shown when you book and in your confirmation email if you gave one, and each ticket has a QR code.

• Lost it? Go to Find my booking and enter your Booking code (or the reference on any of its tickets) and the phone number or email you gave when you booked.
• Have an account? Sign in and open your tickets, or the Tickets tab in the app.
• At the door, show the QR code on your phone or printed. Each QR code admits one person, once.
• Paid but no email after a few minutes? Check your spam folder, then contact us with your payment reference.

Go to Reset your password(or tap “Forgot password?” on the sign-in screen in the app) and we will email you a link to choose a new one.

You can delete your account in the app (Profile, then Delete account) or on the web at /account/delete. This removes your profile and sign-in details. Tickets and payment records are kept for accounting and so that tickets you have already bought still work at the door — see our Privacy Policy.

Refunds follow the event organiser's policy shown on the event page. If an event is cancelled we will email everyone booked on it. See our Terms of Use.

Email info@curls-aunaturel.co.uk. Please include your booking reference if your question is about a ticket. We aim to reply within [SUPPORT RESPONSE TIME].